FAQ

Velor offers both framed and unframed prints, depending on the product. Select your preferred option on the product page before adding the item to your cart, and review your selection at checkout.

We offer multiple sizes to suit different spaces and interiors. Available dimensions are listed on each product page. Please check the dimensions carefully before placing your order.

Our prints are produced using quality art paper, with sleek, modern frames available on selected products. Materials and finishes may vary depending on the product and option selected.

We aim to represent every design as accurately as possible. However, colors may appear slightly different due to screen settings, lighting, and the display you're using. Product mockups are intended to illustrate how the artwork may look in your space.

Hanging hardware and installation details may vary by product. Please check the product description for the specific details of your selected frame. If you need clarification, contact our support team before ordering.

Frames are included only when you select the framed option. If you choose an unframed print, the frame shown in lifestyle photographs or mockups is for display purposes and is not included.

Delivery times depend on your location, the product ordered, and processing time. Please review the shipping information provided on our website and our Shipping Policy for further details.

Free shipping is available on eligible orders shipped within the United States. Any applicable shipping charges or exclusions will be shown at checkout before you complete your purchase.

Where tracking is available, you'll receive tracking information after your order has been dispatched. Please allow some time for the carrier to update the tracking status.

Velor was founded in Dubai. We work with production and shipping partners to fulfill orders, so the dispatch location may vary depending on the product and destination.

Please contact our support team with your order number and clear photos of the damage and packaging. We'll review the issue and help determine the appropriate resolution in line with our order issue policy.

Returns and exchanges are subject to our Return Policy. Please review the eligibility requirements and applicable time limits. If your order arrives damaged or incorrect, contact our support team for assistance.

If you need to change or cancel an order, contact us as soon as possible. Our products may enter production or fulfillment quickly, so we cannot guarantee that changes or cancellations will be possible.

Start by checking your tracking information for the latest delivery update. If the estimated delivery window has passed or tracking has stopped updating, contact our support team with your order number so we can assist you.

Available payment methods are displayed at checkout. You can review the options provided for your order before completing your purchase.

You can reach us through our Contact Us page or the support email listed on our website. If your question relates to an existing order, please include your order number so we can help you more efficiently.

Multi-print discounts may be available on selected unframed prints. Any eligible offers and their conditions will be displayed on our website or at checkout. Please review the offer details before placing your order.